Frequently Asked Questions

Get your FAQs answered below or contact us for a deep dive today

Yes, UserWay’s AI-Powered Accessibility Widget provides full ADA and WCAG 2.1 compliance and costs as little as $49/month. Our solution is unique in the industry, as we don’t require you to change your website’s existing code in order to achieve compliance.
In short, the free version of UserWay’s Accessibility Widget provides partial compliance via user-triggered accessibility enhancements while the paid version also remediates the underlying code to work with assistive technology, in accordance with WCAG guidelines. For a detailed comparison, see https://userway.org/compare.
Our widget has been rigorously tested and optimized to ensure there is no impact on your site’s load time. Both the widget and the remediations to your site's code are done asynchronously after your site has finished loading.
Due to the complex nature of accessibility, we want to provide many pathways to help site owners achieve compliance. While deploying UserWay's AI-Powered Accessibility Widget is a great way to automatically fix accessibility violations, many sites want to resolve the deeper issue of inaccessible coding practices. They require manual audits or scans to pinpoint issues on their site so that their developers can resolve the problems and begin to use more accessible practices.
Yes, we do provide volume discounts starting at 10+ sites. We also offer agency discounts and affiliate programs with attractive commissions. Please contact us to learn more about pricing and discounts.
Absolutely! UserWay’s AI-Powered Accessibility Widget automatically identifies any changes to your website. If violations appear in newly-published content, those will be immediately remediated by UserWay’s Accessibility Widget. You can freely publish new content without having to worry about needing to make modifications.
Over 1 million websites trust UserWay's accessibility solutions, including governments, banks, large enterprises, and countless SMBs. In fact, our extensive user base is over 20x larger than the next solution. That means our AI-powered rule engine is constantly learning from a vast array of WCAG violations and becoming more robust. Beware of imitators; they often collect behavioral data on your site's users, decrease your site's usability, and may even expose you to legal risks.
UserWay does not collect any personally identifiable information (PII) or behavioral data on your site or its visitors as we are a privacy-by-design organization. For more information on this topic, please refer to UserWay’s Privacy Policy.
Yes, UserWay provides free Accessibility Statements for your site. Users deploying UserWay's AI-Powered Accessibility Widget are also eligible for a Statement of Compliance. It’s a best practice to share these both on your website for your users to access.
Yes. Luckily, you won’t need it when running UserWay’s AI-Powered Accessibility Widget. The process, however, is as follows: after receiving a demand letter, claim or lawsuit, UserWay provides an assessment of the claim’s validity, a Statement of Compliance as proof that your site was accessible with UserWay’s AI-Powered Accessibility Widget and, if required, an expert opinion as part of your official response to the claimant. In the event that you receive a demand letter or lawsuit, contact us as soon as possible.